Privacy Policy – Betbuffon Casino
This Privacy Policy explains how Betbuffon Casino, operated by Gophoenix Solutions Limited, collects, processes, stores, and protects personal data provided by users of the platform. By registering an account, you acknowledge that you have read and understood this policy. This policy is subject to periodic update; the current version governs all data processing activity.
Data We Collect
Betbuffon Casino collects personal data in the following categories:
- Registration data: Name, email address, date of birth, residential address, and chosen currency.
- Identity verification data: Government-issued photo identification and proof of address documents submitted as part of the KYC process.
- Payment data: Deposit and withdrawal method details, transaction history, and payment confirmation records. Full card numbers are not stored by the casino — payment processing is handled by third-party payment providers.
- Session and usage data: IP address, browser type, device information, session duration, game history, and interaction logs.
- Communication data: Records of live chat conversations and email correspondence with the support team.
How We Use Your Data
Personal data collected by Betbuffon Casino is used for the following purposes:
- Account creation, management, and security verification
- Processing deposits and withdrawals and maintaining financial transaction records
- Fulfilling KYC and anti-money laundering (AML) obligations under the operator's licensing requirements
- Responding to support queries and resolving complaints
- Fraud detection and prevention
- Responsible gaming monitoring, including session and deposit activity review
- Marketing communications where separate consent has been provided
Data Retention
Account data is retained for the duration of the account's active status and for a minimum retention period after closure, as required by the operator's licensing and financial record-keeping obligations. KYC documents are retained for a minimum of five years following account closure in line with standard AML record-keeping requirements. Transaction records are retained for a minimum of seven years.
Data Security
Betbuffon Casino uses SSL encryption via a Sectigo certificate to protect data transmitted between your device and the platform. Access to personal data within the organisation is restricted to staff who require it to perform their role. Third-party payment processors handling card and e-wallet transactions operate under their own data security standards.
Your Data Rights
Depending on the applicable data protection laws of your jurisdiction, you may have the right to request access to the personal data held about you, correction of inaccurate data, deletion of data where no legal retention obligation applies, and objection to certain processing activities. To submit a data request, contact the casino's support team via email with your account details and the specific nature of your request.
Cookies
Betbuffon Casino uses cookies and similar tracking technologies to maintain session state, analyse site usage, and support platform functionality. For details on the specific cookies used and how to manage your cookie preferences, refer to the Cookie Policy page.
Contact
Questions relating to this Privacy Policy or your personal data should be directed to the Betbuffon Casino support team via live chat or email. The casino is operated by Gophoenix Solutions Limited and is regulated under its Curaçao Gaming Authority licence.